How to recover a forgotten laptop password
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If you use Windows with a Microsoft account, reset it at account.live.com/password/reset from another device. If you use a local account, log in with another admin account and change the password via Settings > Accounts. If no other admin exists, use a Windows installation USB to access recovery options. On a Mac, restart and hold Command+R, open Terminal, and type "resetpassword." For FileVault-encrypted Macs, you need the recovery key or Apple ID.